I took my car to Firestone on 95th & Western this morning at 7:00 a.m. I was the fifth customer. The only work I needed was a brake job; the brakes were under warranty. Do you know my car was not ready until 12 noon?? While I understand that I was not their only customer, I really don’t feel that five hours were required for a brake job.
When I gave the manager my key, he asked me if I would be waiting. I told him no; I didn’t feel like a three hour wait today. He asked me how I was getting home. The bus (yes, it was that serious for me not to wait). He said that he was going to call me before I got home to let me know what was wrong with my car. Yeah, right. I knew that my car would be there for at least three hours. I got the call at 9:30 about my problems, and my ride was home at 12:00.
I have said it before, and I’ll say it again – The service at the Firestone on 95th & Western in Chicago stinks
